We understand that for many of our customers, the tracking notifications send by XDP can be a little confusing. For that reason, we have created this FAQ to help answer some of the most frequently asked questions that we get regarding delivery via XDP.
Where can I see my XDP Tracking Information?
You'll find the link to your tracking information in your Shipping Confirmation email. Just click the tracking number, and you'll be taken to XDP's system where you can see the latest status of your order.
What does "Manifested but not Collected" mean?
If your order has the "Manifested but not Collected" status, this means that your item(s) are currently at the XDP Collection Depot, waiting for their barcodes to be scanned into the system and processed. This typically takes 3-5 working days.
What does "At Collection Depot" mean?
If your order has the "At Collection Depot" status, this means that your item(s) are currently at the nearest XDP depot to our warehouse, has been scanned into the system for processing, and is awaiting a transfer to your nearest XDP depot for delivery. This typically takes 1-2 working days.
What does "At Delivery Depot" mean?
If your order has the "At Delivery Depot" status, this means that your item(s) are currently at your nearest XDP depot, and are being prepared to be loaded onto a van and delivered to you. This typically takes 1-2 working days.
What does "Delivered" mean?
If your order has the "Delivered" status, it means that your item(s) have been delivered to you. If for any reason your order has the delivered status, but you do not have your items, please contact us immediately.
XDP says they have emailed me, but I don't have an email from them. Why?
In some cases, rather than email you directly with updates, XDP will email us instead. They should also send you a text message, providing that you have given us your mobile number when you placed your order with us.
Where possible, we will try to keep you updated with what is happening to your order if we receive these emails instead of you. Please note, that this is not always possible, but we are striving to ensure that XDP emails our customers directly with tracking updates in the future.
XDP tried to deliver but I wasn't in. How do I re-arrange my delivery?
If XDP have left you a card asking you to contact them, please contact them directly to re-arrange your delivery. Else, XDP will usually try again in the next 1-2 working days.
I have another question not listed here. What should I do?
If you have any other questions or queries regarding your delivery with XDP, please contact us and ask, and we'll do our best to get back to you promptly.